With a focus for leading research and the conversation on best practice in customer service, CCA Global is the leading membership organisation for the customer care industry. Having invited us to speak at several of their events across the UK over the past year, we were excited when CCA asked us to come on board to support their digital strategy and marketing activity in the lead up to their annual Convention and Awards.

Our work so far has seen us help them to focus their marketing activity, with the launch of several organic and paid social campaigns (our optimisation work on their Facebook campaigns has resulted in conversions for over 8200% less than the industry average bid prices), outreach activity and PPC campaigns across networks (with one campaign achieving a huge 19% click-through rate). And we're excited to report many more incredible results already...


SALES for tickets to the awards & Convention sales above target


CTR for highly targeted PPC campaign


HIGHER CTR than industry ad average on LinkedIn

Centred on establishing operational excellence, the annual Convention is due to welcome over 400 customer care experts and thought-leaders to Glasgow next week, from organisations such as O2, Tesco Bank, HMRC, Telefonica and many more. The theme ‘Digital Social Mobile’ will explore how technology has and continues to transform customer service, with keynote speakers including EMEA’s Matthew Poyiadgi, Barclays’ Simon Separghan and Sky’s Danielle Macleod, to name but a few.

As Digital Partner to the Convention, we’ll be there both enjoying the event, supporting CCA’s marketing team and running sessions. Our Thursday afternoon session on 'how digitally mature is your business?' will encourage organisations to review how they currently use digital and where there are opportunities for development, as well as offering one-to-one expert advice around organisational digital maturity and transformation at slots throughout the Convention.

Running for two-days (16 - 17 November) the Convention will showcase how people are both innovating in the space and creating the perfect blend between the virtual and physical worlds. The annual event will wrap up with a glamorous awards ceremony, celebrating the achievements of both individuals and companies across the industry (check out the shortlist here).

“With such a large volume of information to convey to delegates pre, during and post-Convention, and those in industry who can’t be there in person, we need a strong digital strategy to ensure effective communication. We are delighted to partner with After Digital who are true experts in their field and look forward to a very successful event in November.”

- Anne Marie Forsyth, CEO, CCA Global

CCA Annual Convention 2016 is taking place at the Hilton Hotel in Glasgow on the 16th and 17th November 2016, with the awards on the final evening. Find out more on the Convention website here - there's limited tickets left for Convention (and the Awards ceremony has sold out), so be quick if you want one!

If you're coming to the Convention and you'd like to book in for a 121 meeting with us, please contact Cat today to arrange.

“From day one of working with CCA, we've seen a clear synergy between the drive of both companies for excellence within our sectors. So, we were thrilled when CCA Global asked us to partner with them to support their digital strategy and marketing, as well as the delivery of this year’s Convention. We’re running one of the sessions at Convention using examples of the digital transformation work we’ve done in the customer service space, such as EDF Energy, to share our experience with delegates. We look forward to seeing many friendly and new faces there.”

- David Johnstone, Managing Director, After Digital

From more information about CCA Global please visit: www.cca-global.com