Turning Point Scotland (TPS) is one of Scotland leading charities and a sector leader in the care in the community arena. They operate many flagship services, ranging from criminal justice, to homelessness, to care in the community and full-time special needs provision. With over 25 years of experience in the sector and a reputation of excellence, TPS was fully aware that the digital age was upon them and that change needed to be embraced in order to continue to operate at the forefront of this deeply rewarding but demanding sector.

In the context of digital transformation, the Scottish third sector is not as developed as many other sectors, due largely to successive years of austerity and budget-driven change. Turning Point Scotland is a high-quality provider spanning many service areas, but specialising in supporting people facing the most complex and challenging situations. In recognising the role ‘digital’ has in assisting their future service provision and perhaps even their long-term survival, Turning Point Scotland committed to prioritising this as a strategic issue. TPS also recognised that they didn’t have the skills, knowledge or understanding internally to inform appropriate strategic decisions. As such, they selected After Digital to assist them.

turning point scotland digital transformation post it session

Their brief to AD was to consult with as wide a range of staff and services as possible, and also to seek the service user perspective in order to build a digital strategy and roadmap that would see TPS transform over the next few years, ready for the digital challenges ahead. This strategy and roadmap were to be integrated into the overarching organisational strategy as one of the charities 6 core pillars of activity until 2021.

The process

The senior team were gathered to discuss requirements in detail at a kick off session having previously completed our online Digital Maturity Questionnaire. The results of the questionnaire formed both the backbone of the kick-off session and the discussions around areas of focus for the workshops. One area that didn't need focus was quickly identified as the IT department and infrastructure of TPS. The IT team had a robust and fully planned strategy and rollout underway. This meant our consulting team could focus on more of the operational needs and softer impacts, with a view to aligning our roadmap with the IT department’s work, which was already underway.

Following 2 days of intensive workshops and a round of one to one interviews, we then set about drafting the findings and recommendations.







turning point scotland digital transformation

The results

It is a little early to talk about results for TPS, as they are only three months into the rollout of the roadmap, but Neil Richardson, their CEO recently commented:

“Although the roadmap is still at an early stage, and it would be premature to talk about outcomes, we now have an ambitious but achievable plan for digital change. It is fully integrated into our overall strategy for the next 3 years and reflects a new-found confidence and conviction on the benefits of digital transformation.”

Overall, notable achievements throughout this project were:

  • The 200-page roadmap featuring research and recommendations with a supporting business case
  • Two global organisations brought in to assist in digital delivery models
  • Two full days of workshops covering all departments and main service user groups
  • Multiple one to one interviews across the Senior team and the Board
  • Multiple strategic insights made on the future travel of the charity in light of changes in technology, consumer expectations and societal change.

“As a result of the excellent recommendations within your roadmap, I have decided to set up and chair a specific group to drive implementation and have already distributed the actions. The leads of the specific digital elements of the strategy either own or are directly involved in all recommendations. I would not hesitate in recommending After Digital to any organisation wishing to make progress in this complex and fast-moving area.”

Neil Richardson OBE QPM, CEO Turning Point Scotland

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